How we handle enquiry data

1. Who controls this website

The website is operated in Hong Kong by HANXS TRADING CO., LIMITED. The public contact details shown on the site, including WhatsApp, phone, and email, are used to receive and respond to customer enquiries.

2. Information we may collect

Depending on how you contact us, we may collect your name, phone number, email address, project location, floor plans, photos, reference images, message content, and other information you choose to share.

3. How we use the information

• To respond to enquiries and assess whether the project fits our scope.
• To discuss layouts, specifications, and project timing.
• To prepare quotations, proposals, or follow-up communications where relevant.
• To manage records connected with customer support or project coordination.

4. Sharing information

We may share relevant project information with employees, contractors, suppliers, advisers, hosting providers, or service partners where that is reasonably necessary to support enquiries, quotations, planning work, website operations, or legal and compliance requirements.

5. Retention and security

We keep information for as long as it is reasonably necessary for enquiry handling, project follow-up, record keeping, compliance, or dispute management. We use practical administrative and technical measures to reduce the risk of unauthorised access, misuse, or loss.

6. International handling

Some supporting service providers or collaborators may operate outside Hong Kong. Where information needs to be handled across jurisdictions, we do so only where it is reasonably necessary for the relevant business purpose.

7. Your requests

If you want to update, correct, or ask about information you have shared with us, contact the public enquiry team at info@hecyu.com.

8. Contact

HANXS TRADING CO., LIMITED
RM 510, 5/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong
Phone / WhatsApp: +852 5983 3850
Email: info@hecyu.com